Privacy Policy


Effective Date: 16 July 2025

At Mollymoo’s, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and store your information in line with UK GDPR and Data Protection Laws.

1. Information We Collect

  • Your name, contact details, and delivery address when you place an order
  • Payment information processed securely through our payment providers
  • Email address when you subscribe to our newsletter
  • Any correspondence when you contact us

2. How We Use Your Information

  • To process and fulfil your orders
  • To provide customer service and support
  • To send updates, offers, and promotions (only if you have consented)
  • To comply with legal obligations

3. Sharing Your Information We do not sell or rent your data. We only share your information with trusted service providers necessary for:

  • Payment processing
  • Order fulfilment
  • Email marketing (with your consent)

4. Your Rights Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of incorrect or outdated data
  • Request deletion of your data
  • Withdraw consent for marketing communications at any time

5. Data Retention We retain your data only as long as necessary for legal, regulatory, and operational purposes.

6. Contact Us For questions about your data, or to exercise your rights, please contact us at: Email: deb@mollymoo.co.uk

Returns & Refunds Policy

Returns

  • You have the right to cancel and return your order within 14 days of receiving your item.
  • Items must be unused, in their original packaging, and in resaleable condition.
  • To start a return, contact us at [Your Email] within the return period.

Refunds

  • Once we receive and inspect the returned item, we will issue a refund within 5 working days.
  • Original delivery costs are refunded only if the return is due to our error or a faulty item.

Exclusions

  • Items sold as part of a giveaway or raffle may be non-returnable unless faulty.

Return Shipping

  • You are responsible for return postage unless the item is faulty or sent in error.